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100% Satisfaction Guarantee
IbuyBlinds.com provides custom blinds manufactured to our customers’ specifications. As a result, most orders are not returnable. Taking this into consideration we offer a 100% satisfaction guarantee. For this guarantee to work as intended a few requirements must be met:
IbuyBlinds.com commits to source and provide products built with quality, excellence and accurate to the ordered specifications.
The customer commits to provide accurate information during order submission by using our easy to use measuring instructions located on each product page. The customer must also go through the product specifications listed on each product page including but not limited to mounting information, control and any general information provided on the product page to ensure the product meets their requirements.
The color selected as well as material type is the customer’s responsibility. The customer may order free samples before order submission to ensure color accuracy and properties of material.
IbuyBlinds.com commits to the following:
If any ordered item arrives incorrect from the ordered specifications, IbuyBlinds.com will ship spare parts and instructions for issues deemed minor or repair or replace at the discretion of IbuyBlinds.com the affected merchandise with the correct ordered specifications for issues deemed as major as long as it is reported to IbuyBlinds.com within 30 calendar days of receipt of the order. Repairs or replacements made under this condition will be made to the exact ordered specifications and will be free of cost. For requests to be processed and repairs or replacements to be issued, all information requested by IbuyBlinds.com must be provided by the customer including requested images and/or video. A customer cannot claim that their order was received with an inaccurate color or incorrect material properties, without ordering and receiving free samples of the product they intend to purchase first, so they can evaluate the color and material before purchase. IbuyBlinds.com will not repair, issue replacements or issue refunds for orders that have arrived as specified.
If any ordered item arrives with a manufacturing defect, as determined by the manufacturer as a defect, the product will be repaired or replaced at the discretion of IbuyBlinds.com, if the problem cannot be rectified by shipping spare parts.
If the customer is unhappy with the order for any other reason, including but not limited to submission of incorrect measurements, unhappy with the color etc. the customer must contact IbuyBlinds.com so we can with work them to ensure satisfaction.
If the customer made a mistake measuring a blind, IbuyBlinds.com will remake it at no cost to the customer. The customer will only pay if there's a difference in price between the old and new blind, or if the new blind requires a shipping fee. If the mistake is IbuyBlinds.com’s, we will take full responsibility and replace the blind at no extra cost. Customers need to inspect the merchandise upon receipt; if the merchandise has been damaged in shipment or was manufactured incorrectly, IbuyBlinds.com will replace at no cost to the customer. The relevant refund or credit will only be issued once the product has been received by IbuyBlinds.com. Please remember to contact our Customer Service before returning any of our products.
Limit 1 remake per item; 4 item remakes per household per lifetime
Same-product exchanges only, within 30 calendar days of receipt of package